Voice of the Customer Survey

We appreciate your time and your business. Please answer the questions below provide your feedback so we can better serve you in the future.

Name

Email

Please select your most recent visit:

Please rate the following regarding your experience:

1. Our ability to resolve your concern.

Exceeds Expectations Meets Expectations Below Expectations N/A

2. The representative's knowledge level that helped you today.

Exceeds Expectations Meets Expectations Below Expectations N/A

3. The representative's friendliness and willingness to help you.

Exceeds Expectations Meets Expectations Below Expectations N/A

4. Your average length of wait time before speaking to a representative.

Very Satisfied Satisfied Unsatisfied

5. Your overall experience with Long Lines.

Exceeds Expectations Meets Expectations Below Expectations N/A

Please rate the following:

1. Our current Wireless phone selection.

Exceeds Expectations Meets Expectations Below Expectations N/A

2. The value of our Wireless rate plans.

Exceeds Expectations Meets Expectations Below Expectations N/A

3. The value of our Cable.

Exceeds Expectations Meets Expectations Below Expectations N/A

4. The value of our Home Phone.

Exceeds Expectations Meets Expectations Below Expectations N/A

5. The value of our High Speed Internet.

Exceeds Expectations Meets Expectations Below Expectations N/A

Please tell us:

How likely would you be to recommend Long Lines to a friend or family member?

Very Likely Likely Not Likely

Do you have any suggestions to improve your service or additional comments?