Customer Care Representative

Summary:

Maximize retention of new and existing customers by providing customer satisfaction and technical support. Assist customers with general inquires, invoice questions, problems, request, and suggestions; determine appropriate solutions and/or responses.

Essential Duties and Responsibilities:

• Professionally promote Long Lines
• Handle medium to high volumes of calls providing world class customer services in a prompt and professional manner, obtaining all information for resolution.
• Responsible for assisting customers on questions and issues with billing, service, or trouble calls for all products.
• Correct errors and discrepancies on customer billing as necessary
• Follow-up on customer inquires not immediately resolved.
• Assist customers’ requests for placing orders, installation, removal/changes of services, billing arrangements, product and service questions and coordinate with different departments.
• Process payments
• Coordinate with other departments as necessary to ensure completion of services an or problem resolution.
• Assist customers solve a wide variety of technical problems and offer suggestions to provide complete solutions to their needs – some routine and some complex
• Responsible for cross-selling or sales referrals
• Follow up with customers as necessary to ensure customer satisfaction and problem resolution
• Responsible for keeping up with process changes and improvements.
• Demonstrate courtesy and patience with every customer
• Other duties as assigned

 

Minimum Requirements:

• Possess strong communications skills – written, verbal, and active listening
• Good documentation abilities
• Convey a professional, courteous, and positive attitude
• Excellent attention to detail
• Ability to work in a team environment
• Ability to operate standard office equipment preferred.
• Excellent problem solving skills
• Previous Customer Care experience in telephone, cable, wireless, and/or internet industry
• Some technical skills strongly desired
• Ability to learn and apply technical knowledge
• Ability to listen and interpret the needs of customers
• Must be self-motivated and results-oriented
• Proficiency with PCs, Microsoft Office, Microsoft Outlook, and Internet Explorer
• Excellent telephone and computer skills
• Work independently to resolve customer issues.
• Must be reliable and have high personal integrity
• Some sales experience strongly desired
• Flexibility and willingness to work extra hours and weekend as required.
• High School Diploma/GED or equivalent work experience.

Please submit resumes to jobs@longlines.com or

Lisa Osborn, Human Resources, 501 4th Street, Sergeant Bluff, Iowa 51054