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1. Simply bring up the connect window (the one that you see prior to it dialing). 2. Here is where you insert the new number, then click dial. It may ask you to "Make the phone number change permanent" please choose Yes. That's it.
Troubleshooting Frequent Disconnect Problems Occasionally Long Lines customers report to us problems related to unexpectedly losing their dial-up connection. Nearly everyone who gets Internet access via their phone line and modem experience this problem at one time or another. There are many things that can cause a modem to drop the on-line connection and troubleshooting this type of problem can often be difficult and frustrating. But with a systematic approach we can usually figure out the cause.
How do I disable Call Waiting? When using dial-up networking, you can disable Call Waiting from the Dialing Properties button on the Connect To screen.
What is my email address? Your email address is usually your username, the @ symbol, then longlines.com.
How do I find a friend's Email address? There are a number of services on the Internet that act as email "White Pages" -- although there is no single master source for this information. Here are a few of the more popular sites: • Yahoo's People Search
What if your friend/relative is not listed? Our best recommendation is to call them and ask them for their email address. Long Lines Internet will not give out someone's email address if asked.
Why can't people reply to the Email I send them? If people you send messages to can't reply to you, your reply-to address in your Email software may be wrong. If the address is incomplete or otherwise incorrect, people won't be able to return messages to you by using the Reply command in their mail program. Please go to the main support page for assistance on your specific email software.
Why was the Email message I sent returned? Electronic mail typically bounces for one of two reasons: 1. Host unknown - The site you're mailing to may not exist. The site (the part of the email address after the @ sign) must be a valid Internet site, and must be spelled correctly. If the host you specified in the email address can't be found, your message has no destination and must be bounced back to you. When this happens, double-check the destination email address and try to resend your message to the right place.
Can my email password be different from my login password? No. Your account does have two passwords - the login password and the email password. However, your mail and login password MUST remain the same for systems and accounting reasons.
How do I get all of my email forwarded to another email address? If you would like your email to be forwarded to some other email address, there is a simple solution. Simply create a text file in any text editor (Notepad, Word, etc.). The email address that your mail will be forwarded to is the only text to be included in this file. Name the file whatever you like; we'll call it forward.txt for example. Now use your FTP client to upload that file to your directory on the Long Lines server. Once the file is on the sever, rename it to ".forward". Your mail will now be forwarded to the address specified in the .forward file.
How do I upload my home page? First you will need FTP software like WSFTP. You can download this for free at http://www.download.com/. At download.com you will need to type this in WSFTP, hit Go! Then click on the Download Now button. In a few seconds a box appear in the center of your screen. Then hit Save. It will take several minutes to download and when it's done there will be a new icon on the desktop. USING WSFTP It will not have the profile name listed as Long Lines... Just click on NEW and fill it in with this information: Profile name: Long Lines Please DO NOT have Anonymous checked!!! After this hit OK, it will then log you in. The left side of the screen will show your local system. This is your hard drive.... As you can see the location is in the Program Files directory. You need to change to the directory that your images are located in. Simply click the little green arrow located near the top of window. The easiest way to find your stuff is to go all the way to C:\ and then go to the correct folder.
The right side of the screen will show the remote system. You need to create a public_html directory on the right side. Now double click on the public_html listing. It will take you to that area. This is where your files have to be so the world can see them. In the middle of the two windows is the upload and download buttons. The button on the bottom pointing to the right is the upload feature. This is the one that you will use!!!!! So to send files you simply click ONCE on the file on the left box and then click the upload arrow. The file is uploaded.
Can I catch a virus by looking at a web page? Yes. With the new Vote virus and NMIA, you can catch viruses by looking at web pages they try to download a file on to the machine, thus infecting you. Tech Support at Long Lines Internet stresses the use of current and updated anti virus software. Keeping your browser updated with the most current version will assist in preventing these types of infections. Please refer to Windows Update under the Tools menu of Internet Explorer or if you're using Netscape navigator check with http://www.Netscape.com to keep your browser updated.
How can I avoid being infected by a virus through email? The only way to be infected by a virus set by e-mail is to open the attachment, usually seen as a paper clip within the message, some viruses will attempt to run a program once the paper clip has been clicked on and file underneath selected. Most viruses come in .exe format, others will be seen as a visual basic script or .vbs extension. Paying attention to the files attached to emails, even from people you know, will prevent your system from being infected. Long Lines Internet Tech Support stresses the use of current and updated anti-virus software.
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