Acceptable Use Policy

Internet

All Long Lines Internet Customers are responsible for the policy written here. The Long Lines Internet Acceptable Use Policy has been formulated with the following goals in mind:

• Ensure security, reliability and privacy of Long Lines Internet's systems and network, and the networks and systems of others.
• Avoid situations that may cause Long Lines Internet to incur civil liability.
• Maintain the image and reputation of Long Lines Internet as a responsible provider.
• Preserve the value of Internet resources as a conduit for free expression.
• Encourage the responsible use of net resources, discouraging practices which degrade the usability of network resources and thus the value of Internet services.
• Preserve the privacy and security of individual users.

Statement of Responsibility

Each Long Lines Internet account has a password that is the key to gain access to the account. The customer who registered the account is solely responsible for all access and actions taken with regard to the account. It is the account owner's responsibility to safeguard the account password and to ensure that Long Lines Internet Acceptable Use Policies are honored. Long Lines Internet will hold the account owner responsible for any violations of the AUP. Good passwords need to be a minimum of six characters and contain at least one number or capital letter and should not be based on any common name or word.

Sites directly attached to the Long Lines Internet backbone are expected to adhere to the Long Lines Internet Acceptable Use Policies. The individual who signed the contract is responsible for educating site users on acceptable use policies. Violations of the AUP by directly attached sites will be referred to the contract signer for resolution. The contract signer will be held responsible for any violations of the AUP.

Long Lines Internet enforces these policies with respect to Long Lines Internet customers only. We are not responsible for abusive actions which originate from other sites or networks on the Internet.

General Conduct

Customers are prohibited from transmitting on or through any of Long Lines Internet's services, any material that is, in Long Lines Internet's sole discretion, unlawful, obscene, threatening, abusive, libelous, hateful, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law.

Long Lines Internet services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. Long Lines Internet reserves the right to remove such illegal material from its servers.

New customers signing up for Long Lines Internet must be 18 years or older in order to start an account.

The customer is responsible for keeping his billing data with Long Lines Internet up-to-date and accurate. Furnishing false data on the signup form or contract, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability. Long Lines Internet reserves the right to disconnect service due to nonpayment of bill or insufficient funds. The resale of Long Lines Internet products and services is not permitted, unless specifically permitted and documented in a written agreement.

System and Network Security

Customers may not attempt to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, or probing the security of other networks (such as running a SATAN scan or similar tool).

Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.

Users who violate systems or network security may incur criminal or civil liability. Long Lines Internet will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Email & Usenet

Email will be kept on the server for a maximum of 90 days. Harassment, whether through language, frequency, or size of messages, is prohibited. Customers may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the customer must not send that person any further email.

Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "Spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it. This includes email and Usenet news group. If this policy is violated in any way, a penalty fee of $100 per infraction will be invoiced to the customer, in addition to the regular, recurring fee for account(s) that is assigned to the customer(s). Customer is responsible for payment of that fee, and understands that payment shall be in accordance with Long Lines Internet's current billing terms. In addition to the penalty fee, customer's account will be immediately terminated. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings. Malicious email, including but not limited to "mailbombing" (flooding a user or site with very large or numerous pieces of email), is prohibited.

Forging of header information is not permitted.

Long Lines Internet accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Acceptable Use Policy or the Acceptable Use Policy of that other provider. These rules also apply to usenet.

IRC (Internet Relay Chat)

Long Lines Internet is not liable for any communications made on IRC.

Internet Access

Long Lines Internet shall have no liability and no credits shall be given for any of the following referenced conditions arising out of interruptions, delays, or failures in transmission as well as:

• Transmission limitations caused by atmospheric and other conditions
• System capacity limitations
• Equipment modifications, upgrades, relocations, failures, repairs and/or similar activities
• Negligence of Long Lines Internet

Long Lines Internet therefore assumes no duty to provide uninterrupted service to you or your authorized dealer.

The failure of equipment or service not provided through Long Lines Internet facilities; and Acts of God, fire, riots, Government authorities or other cause beyond the control of Long Lines Internet.

Additionally:

While our service is unlimited, it is not a dedicated modem connection. Use of software to keep your connection alive when it is not in use is prohibited.

Dial-up connections to Long Lines Internet that are idle for 15 minutes or longer, or connected for 24 hours continuously, will be disconnected. Idle time is defined as a period during which no input or output is sent or received across the modem connection.

Long Lines Internet is not responsible for dialing long distance, we provide a local access number to each city. Establishing a Dial-up connection to our system with more than one computer at one time is prohibited.

Billing

You have contracted to have Long Lines Internet provide you service. The term of your service commitment begins immediately upon activation of service. You are responsible for the account as long as it is active, whether or not it is being used. All charges are billed and payable in advance. Long Lines Internet reserves the right to modify billing terms at any time with notification to the customer. The period you are billed for is shown on your billing statement. Your billing statement should arrive shortly after the 20th of each month, and is due and payable upon receipt, but not later than the 10th of the following month. Bills should be returned in the envelope that is provided to the address listed on the statement. We do require a 30 day notice when canceling service either in writing or by phone (not voice mail or email, please) when paid in advance and all other disconnects will be effective at the end of the billed month.

Late Fee Policy

Charges for services are due and payable upon receipt. A late fee in the amount of $3.00 will be assessed to accounts not paid in full by the 10th of the month. If your account remains delinquent you will be disconnected. To have your service reconnected you will have to pay a reconnect charge of $25 in addition to the account balance, and the next months service fees. This late fee policy protects our current paying subscribers who otherwise would be subsidizing increased costs caused by late paying customers.

Web/FTP Sites

Distribution of pornographic, indecent, or any offensive materials are prohibited when using Long Lines Internet's web/ftp space. Distribution of restricted software or materials in violation of copyrights or distribution licenses is prohibited. Distribution of materials which violate any local, state, or federal statutes is also prohibited.

Long Lines Internet reserves the right to restrict or terminate service without refund in the event of an AUP violation. Long Lines Internet also reserves the right to take action on abuse that is not specifically named in this AUP at the sole discretion of Long Lines Internet. Use of Long Lines Internet's systems and network constitutes understanding and agreement of this policy. You can view updates to this AUP at http://www.longlines.com/aup.

Thank you for using Long Lines Internet and we hope you enjoy the Wonders, Entertainment, and Information that you can receive from Internet.

Wireless

MMS and SMS usage

Long Lines Wireless determines excessive usage in relation to typical wireless uses of its service. The company does so in order to identify truly excessive use while not impacting the vast majority of Long Lines Wireless customers who use the service as intended.

The following Frequently Asked Questions are intended to help clarify what Long Lines Wireless means by excessive use and how it handles excessive use situations.

What is wireless SMS usage?

What is MMS usage?

What is excessive use?

What is normal or typical use?

As you can see comparing the typical (Average) usage to the excessive use, these customers are using about 10 times the typical messages.

Why is excessive use a problem?

Excessive use of either MMS or SMS can cause network congestion on our cell towers, data network or SMSC / MMSC. As a result other customers may encounter slow delivery or denial of service if the excessive use utilizes all of the available resources.

Our SMS and MMS systems are not designed for commercial reuse such as computer generated stock quotes, unsolicited advertizing, message spamming, text bombs, or other high volume messaging associated with a business. Our message plans are for individual users and personal use.

The customer will be notified if their account has been flagged as an excessive user for either MMS or SMS.

Effective December 2009